Privacy Policy

1. Who We Are

Eptiq Technologies Pvt. Ltd. ("Eptiq", "we", "our", or "us") is a software solutions company headquartered at 137, Gera's Imperium Rise, Hinjawadi Phase II, Pune, Maharashtra 411057, India. We build manufacturing software including MES, ERP, Inventory Management, PDI, CMMS, and Tool Management systems.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website eptiq.in or engage with our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and company name when you fill out our contact or demo request forms.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via server logs and analytics tools.
• Communication Data: Records of correspondence when you contact us by email or phone.
• Technical Data: Information about the device and browser you use to access our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and demo requests
• Provide and improve our software software and services
• Send you relevant information about our software (with your consent)
• Analyse website traffic and user behaviour to improve our website
• Comply with applicable legal obligations
• Prevent fraud and ensure the security of our systems

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our website (e.g., email services, analytics), under strict confidentiality agreements.
• Legal Requirements: When required by applicable law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. We may use:

• Essential Cookies: Necessary for the website to function.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for up to 3 years for business correspondence purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@eptiq.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: